Refund policy

We hope you love your cap — but if something’s off, here’s how it works.

We’re a small independent brand, so returns are limited and carefully handled.

You have 7 days from the day your cap arrives to request a return.

To qualify:

The cap must be unworn, unused, unwashed, and in its original condition, with all tags and packaging intact.
No odors, marks, or damage of any kind.
You must provide clear photos of the cap and packaging before approval.
Customer is responsible for return shipping costs, unless the item was sent in error or is defective.

To request a return, email us at hola@mezcalenciaga.com.

We’ll reply only if the return qualifies and provide next steps.

⚠️ Returns sent without prior written approval will be automatically rejected and not refunded.

If your order arrived damaged or incorrect, email hola@mezcalenciaga.com within 48 hours of delivery with photos of the cap and packaging.

We’ll take care of it fast — as long as it’s reported within this window.

We don’t offer direct exchanges.

Return your item first (if approved), then place a new order once your refund is confirmed.

Once your return is received and inspected, we’ll let you know if it’s approved.

If approved, refunds are issued within 30 days to your original payment method.

Rejected returns will not be refunded or reshipped.

Still waiting after 30 days? Contact hola@mezcalenciaga.com

We reserve the right to deny returns or refunds in cases of suspected abuse, excessive claims, or fraudulent behavior.

Repeated return requests may result in the customer being blocked from future purchases.

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